Terms of Visiting

TEMPORARY REGULATIONS FOR VISITING THE CASTLE MUSEUM IN MALBORK

These visiting regulations, hereinafter referred to as the “Regulations”, define the rules for visiting the Castle Museum in Malbork, located at ul. Starościńska 1, 82-200 Malbork, hereinafter referred to as the “Museum”.

1. The museum is open 7 days a week.

2. For security reasons, the Museum can only be visited with an audioguide or a guide.

3. Monday is the day of free sightseeing along the Castle Grounds Route. On this day, there are no fees for admission tickets, only the fee for the audioguide or guide in the amount of PLN 15 is charged. On Mondays, the Castle Grounds Route is available from 9.00-17.00, last entry at 15.30.

The Castle Grounds Route presents the castle grounds, von Plauen’s embankments, the outer bailey, the courtyard of the Middle Castle, the courtyard of the High Castle, terraces, the burial chapel of the Great Masters, the conventual cemetery, the garden of the Great Masters, the covered moat and the West Międzymurze.

4. From Tuesday to Sunday, tourist traffic takes place along the Historical Castle Route covering the castle grounds and historical and exhibition interiors. The Historical Castle Route is available from 9.00-15.00, last entry at 13.00.

5. Tickets with an audio guide or with a guide are valid for the Historical Castle Route at the price:

1) Individual tourists:

a) normal ticket – PLN 70

b) reduced ticket – PLN 50

c) holders of a resident card of the City of Malbork – PLN 20

d) volunteer card holders – PLN 20

e) family tickets (2 + 2) – PLN 220

f) family tickets under the Big Family Card:

– normal ticket – PLN 50

– reduced ticket – PLN 30

g) children up to 7 years old – free admission

The price of the ticket includes the guide fee or the fee for the audio guide.

2) Group tourists:

a) normal ticket – PLN 55

b) reduced ticket – PLN 35

c) school ticket – PLN 20

Obligatory guide fee per group in the amount of PLN 250 for a guide in Polish or in a foreign language. The size of the group with a guide cannot exceed 30 people.

Groups equipped with the guide-tour system can count up to 40 people.

6. From Tuesday to Sunday, the Castle Grounds Route is also available from 1.15 pm to 5.00 pm, the last entry at 15.30.

7. The amount of one-time admission fees with an audioguide or with a guide to the Castle Grounds Route is:

1) Individual Tourists:

a) normal ticket – PLN 30

b) reduced ticket – PLN 20

c) holders of a resident card of the City of Malbork – PLN 20

d) volunteer card holders – PLN 20

e) family tickets (2+2) – PLN 90

f) family tickets under the Big Family Card:

– normal ticket – PLN 20

– reduced ticket – PLN 15

g) children up to 7 years old – free admission

The price of the ticket includes the guide fee or the fee for the audio guide.

2) Group tourists:

a) normal ticket – PLN 25

b) reduced ticket – PLN 15

Obligatory guide fee in the amount of PLN 250 per group for a guide in Polish or in a foreign language. The size of the group with a guide cannot exceed 30 people.

Groups equipped with the guide-tour system can count up to 40 people.

8. The “3 Castles” admission ticket is available, which entitles you to visit three castles in Malbork, Sztum and Kwidzyn.

The “3 Castles” ticket is valid for 14 days and entitles you to visit the Malbork Castle along the Historic Route

with an audioguide or with a guide, the castle in Sztum with an audioguide and the castle in Kwidzyn with an audioguide.

The Castle Museum in Malbork is open from Tuesday to Sunday from 9.00 – 15.00 (last entrance at 1.00 pm), Castle in Sztum available from Tuesday to Sunday from 9.00 – 17.00 (last entrance at 16.00), Kwidzyn Castle available from Tuesday to Sunday from 9.00 – 17.00 (last entrance at 16.00).

The cost of the ticket is:

a) normal ticket – PLN 100

b) reduced ticket – PLN 70

9. We invite you to the Night Tour.

The tour lasts 1.5 hours. and leads through the castle grounds through courtyards, terraces, cloisters and selected castle interiors.

From September 19 to December 31, the night tour takes place on Tuesday, Wednesday, Thursday and Friday at 18.00 only on the basis of an individual order – (reservation at least 2 days in advance):

• by phone: +48 55 647 08 57 (Monday to Friday 8:00-15:00)

• by e-mail: karwan@zamek.malbork.pl

The ticket price includes the guide fee

a) the lump sum fee for groups of up to 10 people with an exclusive guide (in Polish, English, German or Russian) is PLN 600

b) groups of more than 10 people – normal ticket PLN 50 / person, reduced ticket PLN 40 / person.

Gathering point and forming groups, starting the tour – building/square – Museum Ticket Office (Plac 60-lecia MZM).

11. Educational classes conducted by museum educators – admission PLN 5

12. On Mondays and after opening hours of the Museum, at the request of visitors, it is possible to open an exhibition or interior for an additional fee of PLN 400 plus 23% VAT for each exhibition or interior.

13. A limited number of 500 tickets is available for each hour of visiting the Museum in sequences every 30 minutes. 250 tickets each.

14. Tickets to the Museum are available at ticket offices, ticket machines (card payment only) and online. We kindly ask you to make financial transactions with payment cards.

15. A ticket purchased online must be printed or presented in electronic form.

16. Purchased tickets are subject to electronic control at the entrance gate to the Museum.

17. Please show the documents entitling you to purchase discounted tickets to the cashier before purchasing tickets.

18. The size of a group with a guide cannot exceed 30 people. Groups equipped with the guide-tour system can count up to 40 people.

19. It is recommended to use hand disinfectants placed by the organizer along the sightseeing route.

20. The following prohibitions apply at the Castle Museum in Malbork:

a) touching exhibits and decorative elements

b) entering the platforms, securing and strengthening, leaning over the railings and other protections, sitting on the walls, pushing, sliding, loud behavior, creating a dangerous situation for people and the facility

c) bring firearms

d) bringing in dangerous and sharp objects

e) bring in luggage and backpacks over 40 x 50 cm (note: before entering the Museum, authorized services have the right to inspect the luggage brought by visitors)

f) bringing in and bringing in animals (excluding guide dogs)

g) smoking tobacco and electronic cigarettes

h) eating and drinking in the interiors and at the exhibitions

i) visiting after drinking alcohol or drugs

j) littering in the castle grounds

21. On the premises of the Museum, it is possible to organize a photo session for private use after purchasing a permit at the ticket office for PLN 200.

22. On the premises of the Castle Museum in Malbork, visitors have the right to take commemorative photographs and amateur films free of charge.

23. There is a free luggage storage in the ticket office building.

24. On the premises of the Museum, in the gate neck behind the main gate, there is a free storage room for prams.

25. On the premises of the Museum, there is a free animal storage available from April 1 to September 30, from 9.00 – 19.00, after presenting the purchased ticket to the Museum and the pet’s health book. The regulations for using the storage room are available at www.zamek.malbork.pl

26. Children under the age of 13 may stay in the Museum only under the care of an adult.

27. Persons with an assistance dog have access to the Museum, but due to narrow and winding passages, corridors and stairs, the entire route may be difficult to navigate.

28. Due to architectural limitations of a historical nature, access to some places may be difficult for people with reduced capacity and mobility and those using wheelchairs.

29. Due to the cobblestone surface and other architectural difficulties, the Museum should be visited in appropriate, safe footwear.

30. Authorized persons referred to in Art. 10 sec. 3b of the Museums Act are exempt from paying entrance fees to the Museum. Free tickets are issued at the box office upon presentation of relevant documents.

31. Authorized persons referred to in Art. 10 sec. 3a of the Museums Act has the right to purchase discounted tickets. Discounted tickets are issued upon presentation of relevant documents at the ticket office.

32. The castle grounds are protected and covered by 24-hour video monitoring for the purposes of safety and protection of people and property – the administrator of the Visitor’s personal data is the Castle Museum in Malbork.

34. The Castle Guard, on the basis of the powers arising from the Act on the Protection of Persons and Property, has the right to intervene and remove people who do not comply with the rules of visiting the Castle Museum in Malbork from the place of visit.

35. The Museum reserves the right to close the facility on certain holidays and other days around holidays, designated by the Director of the Museum by order and posted on the website: www.zamek.malbork.pl

 

Final Provisions:

1. The Regulations are available on the Museum’s website www.zamek.malbork.pl

and at the museum’s box office.

2. The purchase of a ticket to the Museum constitutes acceptance of these Regulations.

3. Failure to comply with these Regulations by visitors may be the reason for asking the visitor by the authorized services to leave the Museum.

4. The Museum reserves the right to change these Regulations. The amended Regulations will be made public on the Museum website www.zamek.malbork.pl and at the Museum ticket office.

5. Comments, complaints and requests regarding the activities of the Museum, its program offer and service for visitors and users of the services can be submitted at the Museum ticket offices and by e-mail to the following e-mail address: sekreteriat@zamek.malbork.pl or rezerwacja@zamek.malbork.pl

6. Invoices are issued in accordance with applicable regulations for persons, institutions and business entities that have purchased admission tickets in the online system or paid for admission to the Museum at ticket offices.